Refund policy

Returns & Refunds Policy

Last updated: August 25, 2026

At Bonjour Mon Ami, most of our products are created especially for you after you place your order. Because we use a print-on-demand production model, we do not keep returned merchandise in inventory and generally cannot accept traditional returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

If something is actually wrong with your order, however, we want to make it right.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered because of a production or fulfillment error, please contact us at hello@bonjourmonami.com within 30 days of delivery.

Please include your order number, a brief description of the issue, and clear photographs showing the product and the problem.

Once we verify the issue, we will provide an appropriate resolution, which may include a free replacement or refund.

In most cases, damaged, defective, or incorrectly produced items do not need to be returned. Please do not mail an item back unless we specifically ask you to do so.

Wrong Size, Color, or Change of Mind

Because our products are made to order, we generally do not accept returns or exchanges when:

the wrong size was ordered;

the wrong color or product variation was selected;

the item fits differently than expected but corresponds to the size ordered and falls within normal manufacturing tolerances; or

you simply change your mind after the order has been produced.

Please review the product description and size chart carefully before placing your order.

If the product itself was incorrectly labeled, materially differs from the measurements provided in our size guide, or you received a different size or color than you ordered, please contact us. That may qualify as a production error rather than a sizing issue.

Cancellations and Order Changes

Because orders may enter production shortly after they are placed, cancellation or modification is not guaranteed.

If you need to change or cancel an order, contact us at hello@bonjourmonami.com as soon as possible.

If production has not yet begun, we will make reasonable efforts to accommodate your request.

Once an order has entered production, we generally cannot cancel it or change the product, size, color, design, or shipping information.

Lost Packages

If tracking information shows that your package has been lost in transit, please contact us and we will investigate the shipment with the applicable carrier and fulfillment provider.

When a package is confirmed as lost in transit, we will provide an appropriate replacement or refund.

If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier.

Orders marked as delivered are not automatically considered lost. We will review suspected misdelivery or loss individually and assist with a carrier investigation where appropriate.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because the address provided at checkout was incorrect or incomplete, additional production and/or shipping charges may apply to send a replacement.

Please contact us immediately if you notice an error in your shipping address. We will attempt to correct it if the order has not yet entered fulfillment, but address changes cannot be guaranteed once processing has begun.

Unclaimed or Returned-to-Sender Packages

If a package is returned because it was unclaimed, refused, or could not be delivered using the address provided with the order, please contact us.

Depending on the circumstances and the status of the returned product, additional shipping or production charges may apply before the order can be sent again.

Product Variations

Print-on-demand production can result in minor variations between individual products.

Slight variations in print placement, color, scale, garment color, texture, or other production characteristics may occur and are not necessarily considered defects.

Computer and mobile displays can also reproduce colors differently from the physical product.

If you believe the variation is substantial or represents a genuine production error, contact us with photographs and we will review it.

Refunds

When a refund is approved, it will be issued to your original payment method.

After we process a refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Original shipping charges are generally non-refundable unless the entire order is being refunded because of our error, a defective product, or where applicable law requires otherwise.

Do Not Send Products to Our Fulfillment Partners

Please do not return products to the address printed on your package or directly to one of our print-on-demand manufacturers.

Those locations may not be able to process customer returns and sending an item there does not guarantee a refund.

Contact hello@bonjourmonami.com first if you believe a return is required.

International Consumer Rights

Nothing in this policy limits any return, refund, cancellation, warranty, or withdrawal rights that cannot legally be excluded under the laws applicable to your purchase.

Customers in certain jurisdictions, including some European countries and the United Kingdom, may have statutory rights to cancel qualifying online purchases within a specified period.

Where such rights apply, they will take precedence over any conflicting provision of this policy.

Goods that are genuinely personalized or made specifically to a customer's individual specifications may be exempt from certain statutory cancellation rights where permitted by applicable law.

Abuse and Fraud

We reserve the right to refuse a refund, replacement, or other remedy where we reasonably determine that a claim is fraudulent, abusive, materially misleading, or otherwise outside the scope of this policy, subject to applicable law.